Company's registered name: Independent Vetcare Ltd

Registered number: 07746795 - Registered Address: The Chocolate Factory, Keynsham, Bristol BS31 2AU

Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities under reference number: FRN738010

© 2020  VetBwise 


In response to the latest government guidelines we are now only open for patients that need essential care to avoid unnecessary suffering and maintain animal welfare. In order to help you understand the best way to look after your pet please review the below Q&A

What conditions constitutes an emergency needing immediate care?

If your pet presents with any of the following please contact us IMMEDIATELY so we can arrange to see you at our Evesham hospital.

  • Breathing difficulties

  • Open wound injuries

  • Trauma (e.g. car accidents)

  • Male cats struggling in the litter tray to pass urine

  • Rabbits not eating or passing faeces

  • Swallowing hazards clothes etc

  • Ingestion of poison/harmful substances

  • Eye problems

  • Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)

  • Swollen abdomen or retching (especially large dogs)

  • Not eating or drinking

  • Struggling to give birth

  • Seizuring/fitting

  • Collapse


If the advice is to come into practice please follow the advice on the EMERGENCY VISITS

I am concerned about my pet’s health in general but I do not think it is an emergency?

To respect social distancing rules we are replacing our standard consultation service with video and telephone consultations. Please contact the practice to arrange an appointment.

The price for a video or telephone consultation is £42.

Can I bring my pet in for an INITIAL VACCINATION COURSE?

A vaccination is not deemed as an emergency and we will not be offering initial vaccination courses. If you have a puppy, we recommend that they are kept inside and not exposed to other dogs. You should book a vaccination course as soon as possible after normal service resumes.

We will review this and provide a further update if the government extends the initial three weeks of enhanced measures to slow the spread of the virus.


Can I bring my pet in for its ANNUAL VACCINATION BOOSTER?

We can postpone dog and cat vaccines for up to 3 months after the due date without requiring a restart. In these exceptional times we ask that you delay the booster until up to a maximum 3 months after the due date.  For rabbits who are due their myxomatosis vaccine, as there is an increased risk factor from insects carrying the disease these will need to be done.

Can I bring in my pet my for a HEALTH CHECK?

Not at this moment in time because this is not deemed critical. However, depending on government guidelines, we may consider this option going forward via a video or telephone consultation. Please ask the practice for further information.

Can I bring my pet in for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

This should be postponed if you your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case, please arrange a video consultation or telephone consultation with a Vet.  Although there will be a charge for telephone and video consultations, should your pet then need to come to the practice there will not be an additional consult charge on top.

How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

It is important that you continue to give your pet the appropriate treatments.  We are now offering a postal service and are sending medications by recorded mail so that you are able to track the parcel and we are certain that they will arrive with you safely.  You are still able to collection medications from the practice, please follow the visit guideline when doing so.

As we are trying to minimise face-to-face contact, please organise payment over the phone at the time of ordering.


It is important that you continue to give your pet the appropriate food and medication.  Animals that are due a prescription check for medication should be booked in for a video/telephone consultation with a Vet.  We can then organise medication where necessary following the above procedure with regards to payment and collection/postage.

Can my pet still have ELECTIVE OPERATIONS such as Neutering and Lumps removals?

These operations are not deemed to be critical during these extraordinary times and we therefore ask that you postpone these procedures until government guidelines on social distancing changes.


The practice will deem whether this is critical or not on an individual basis – please contact us to understand more.

The above still hasn’t answered my question?

Please contact us directly on 01386 446095